This session is intending to give attendees an overview of the key concepts and terminology used when discussing IT as a Service (ITaaS). No previous knowledge is assumed. The course content is manufacturer agnostic and aims to help prepare attendees to ask the correct questions when assessing products.
Topics covered:
- Preparing for Services: Governance Risk and Compliance (GRC)
- Assessing GRC requirements
- Preparing for Services: Organisational Change
- Assessing Organisational requirements
- Preparing for Services: Finance
- Assessing Finance requirements
- Preparing for Services: Technology
- Assessing Technology requirements
- 12 Factor Apps and the Cloud Native Paradigm
- Understanding the 12 factors and their impact on Cloud Design and Operation
- Service Design and Deployment Considerations
- Templates, Contracts, SLAs etc
- Service Lifecycle Management
- Service Design and Service Instance Lifecycle Management
- Service Portfolio Management
- Managing the Set of Services Offered
- Service Operation Management
- Keeping your ITaaS Environment Healthy